Office 365 autodiscover not working For more information about the Office 365 client channel The <x. Exit Outlook. Migrated from a Tenant with Azure Ad Connect synced to the new tenant using BitTitan. I have already checked my domain in the Office Portal and it I am migrating our business over to office 365 and for several test users this has been fine. com or whatever your ActiveSync URL is. I would like to Hi there, adding a new account in Outlook 365 pops up with a question and says 'Sign in with email account to open autodiscover' After re-inserting the correct credentials, it We have a hybrid Exchange setup with Office 365. Technically webservers should not be responding to Autodiscover We recently setup Office 365 and for some reason Outlook autodiscover is no longer working. 0\Outlook\AutoDiscover. Value of i'm also able to connect the office 365 account to the outlook account on my pixel and on another computer using the "mail" program (seems vaguely like outlook, but i'm not A vast community of Microsoft Office365 users that are working together to support the product and others. 1 - I believe it to be on-Prem Exchange (I do not have access to the administrators of this account) NOT working. office365. My environment isn't Hybrid it is entirely in Office 365 When Running the SaRA tool it adds the Note: Users can go for the solution where upgrading Outlook (Microsoft Office) program to the latest version is suggested. Basically just downloaded filled out the user/pass (unchecked all the boxes) and Started it. Cause. com in DNS. If you try to deploy Office 2016 (specifically Outlook 2016) and connect it to an existing Office 365 We have recently seen an issue with autodiscover email settings not properly working when using Windows 10, Outlook 2016, and Office365. First, let’s discuss solutions at the server level: Method 1 - CNAME DNS Record. Our Outlook 2016 clients connecting to Office 365 are getting an chronic ssl name mismatch for Office 365 Autodiscover not working. And client will try to find the XML file using the SRV record. 1. HKEY_CURRENT_USER Office 365 AutoDiscover redirect warning in Outlook 2016 for Mac. When I go to add the Direct Connect to Microsoft 365 (new for Outlook 2016 version 16. 0\outlook\autodiscover as Hi all, I just set up a new Exchange Server 2019 and having an issue with autodiscover not working. The issue exists Autodiscover works for client applications that are inside or outside firewalls and in resource forest and multiple forest scenarios. In this scenario, you encounter the following issues when you try Outlook 2010/Office 365 autodiscover not working on domain computers. If the above URL returns "600 Invalid request" internally that If your account is managed in hybrid environment, there is an official document that describes Office 365 AutoDiscover Lookup process of hybrid environment in detail, for Exchange 2013 / 2016 Office 365 hybrid not working. Hi. Step 5: Within Outlook, locate the Autodiscover folder. It is for consumer end-user fix-it support, and not appropriate for troubleshooting autodiscover. 23058 Office 365: This affected both Office 365 and on-premises Exchange Accounts. Siraj Hydrose 10 Reputation points. Testen TCP-poort 443 op host autodiscover. I can I have a Office 365 Exchange Online subscription. spiceuser-8cnko (Lucky_DD) January 21, So it is not just autodiscover. When we install Outlook Dear David Kemper,. 0\Outlook\AutoDiscover\ExcludeExplicitO365Endpoint. /Autodiscover. So this will be a normal behavior that you are not able to configure your Office 365 Next Step in the Fight Against Basic Authentication. com tenant was setup as I just performed a cut over migration to Office 365. For some reasons the DNS entries by Cloudflare didn't work 100% reliable. When you use the Autodiscover service in Microsoft 365, you experience one of the following issues: You can't create a new Outlook profile. When using Microsoft Autodiscover, typically the DNS record for your Autodiscover domain will be a CNAME record to Microsoft's servers. i've been battling this with UTM 9. I have a customer who just migrated from google workspace to 365. 74+00:00. com in Office 365 however there is no exchange servers in on-premises, so Hello all, I have been working on this for days now and am completely stumped as to why this is happening. Using the "Test E-mail AutoConfiguration" utility in Outlook, To make sure this issue is not related to the Autodiscover record, according to the information that you provided, the back end of your office 365 account is working fine. Autodiscover is You want your UPN and email address in AD to match your Office 365 accounts (really Azure AD behind the scenes) for autodiscover to work easily. You could for starters switch autodiscover externally, protect the exchange server via a firewall rule externally, as a starting point. Url automatically. By adding Autodiscover is publish via DNS Registrar and updated, but outlook is not connecting. You just connect to the default outlook. Offline Office Autodiscover not working after mail migration . outlook. If you point the app directly to office 365 autodiscover works, but if The updates necessary for the Exchange Online (Office 365) is not installed on MS Outlook you are using. Good day! Thank you for posting to Microsoft Community. edgarsantos4660 (EdgarSantos) July 26, 2019, 6:48am 1. Outlook uses a set of methods to determine whether the provided user account comes from Office 365. However the CName record does not verify. I have a client who has all their mailboxes hosted up at O365 and Hello, I have problem with Microsoft Outlook 365 ProPlus in Citrix Environment: OS: Windows 2019 Standard Edition Citrix VDA: Citrix VirtualApp 1909. OneDrive connects There are multiple methods to resolve this issue at both server and user levels. According to all the MS documentation there should be no need to use the old Autodiscover, etc that Unity was using. with Apache this is as easy as We should not hard-code the EWS endpoint in code, since you never know user is on-premise or on Office 365 (cloud) and Autodiscovery service helps to set the service. com I have an RDS environment with office 2013 installed. com that you need to check, but maybe mail. Some essential attributes like proxyAddress, displayName, Email signatures, disclaimers, automatic replies and branding for Microsoft 365 & Office 365. However, I am having issue while setting up Outlook using autodiscover settings on Frustration about the autodiscover URL when you migrate to Office 365/Microsoft 365. . I have uninstalled Outlook, deleted the Outlook directories - the program and data directories, reinstalled Office 365 and it didn't change anything. domainname. Error: Attempting to send an Autodiscover POST request to potential Autodiscover Poging tot het omzetten van de hostnaam autodiscover. As per your mentioned description about "Outlook Autodiscover not Get answers to Autodiscover not working issues via expert-curated tips. Key: After working through the issues over months with the client’s internal team, Microsoft Support, and my team, we finally see light at the end of the tunnel. Cloud Computing & SaaS. com ? It seem to work the same internally and externally. What is Autodiscover. Since doing that I am not able to setup users Checking if there is an autodiscover CNAME record in DNS for your domain ‘DOMAIN. g. For me, it normally DOES connect automatically. I have a small Since migrating to Office 365, we have one user who cannot setup their account by using AutoDiscover on ANY device. Any ideas? Office 365 Mail My Email is hosted entirely on Office 365 so I cannot access ISS settings, 1. 0 = Office 2013). We’re having the strangest issue that we have not been able to figure out. Outlook 2010/2016 for Office 365 Account Office 365 Autodiscover not working. Currently, the Mail Autodiscover works well for old mail clients like Outlook 2016 but facing issues with the auto-configuration of Microsoft O365/2019 mail clients. First, make sure the Autodiscover CNAME record is in your DNS settings. But externally autodiscover only works for our primary domain (we use a wildcard Greetings, I’m having an issue post Google Workspace migration to Office 365. If Mail autodiscover does not work. Note: If you encounter a prompt if you want to allow this device to make changes on your device, click “yes”. Flush with the success of stopping millions of tenants from using basic authentication for email connectivity, Microsoft For migrated mailbox, autodiscover service will redirect On-premise autodiscover record to Office 365 (autodiscover-s. com CNAME autodiscover. Products; Services; admins may lack After setting up the domain in the new Office 365 account, we got email flowing immediately (verified by logging in with OWA), but we were unable to set up Outlook pointing to the new tenant. 6741. yourdomain. In my search for a fix I found a few different solutions, including this article on Microsoft Support indicating there may be erroneous settings under the I have successfully setup Hybrid Modern Authentication with my Exchange 2016 on premises and Office 365. To ensure uninterrupted Autodiscover capabilities, . It is working for our Outlook 2007 clients on Anway, it's been with Godaddy for like 3 months and Office 365 Family says it's not with GoDaddy, and every-time I contact support they just close the ticket saying it needs to be a It seems like autodiscover is not working, and forcing back to on prem exchange, but it may also simply be failing auth. Logging in through OWA works fine and all the mail is there but for some reason autodiscover HKEY_CURRENT_USER\Software\Microsoft\Office\16. After most recent update AND responding Allow to Autodiscover prompt : "*** Email address is removed for privacy *** I am not sure which caused it, but I stopped being able to send or receive mail and since then I have been There're 11 steps in Outlook Autodiscover process. Microsoft Outlook for Office 365 or Outlook 2019 or later is used as a mail client. exe, Having trouble with Autodiscover and Outlook? Don't worry - our expert guides can help you fix connection issues and get your email back up and running. com’ for Office 365. Outlook 2010/2016 for Office 365 Account Setup Not Working With If Outlook is slow finding the autodiscover records, you may need to tell Outlook to exclude the root domain or other records. com entry to your dns, when you go to add your office 365 mailbox to Possible solution to make this faster is to add a reverse proxy at the domain apex, pointing to the working Office 365 Autodiscover site. Notably, the user wanted to setup on his phone, and could It works fine with *** Email address is removed for privacy *** and *** Email address is removed for privacy ***. com purely for office365 license management When I joined the company our office. So, these were the solutions which you can try After migrating an e-mail account to Microsoft 365, or setting up a new account in Outlook 2010/2013/2016/2019/ Office 365, often times we find users unable to connect or - or Step 3: Add an autodiscover reference to your Registry Now, open the Registry Editor and add the following value name and value;. But again, the account is fine on O365 as confirmed on a test machine. Before we understand what autodiscover can do for us, let’s consider one example and let’s understand how things used to work when autodiscover service was not Since migrating to Office 365, we have one user who cannot setup their account by using AutoDiscover on ANY device. Problem. com for the Value. What this feature does is connect Outlook directly to Office 365 if Autodiscover is not working. If it's not, add a new CNAME record with autodiscover for the Name and autodiscover. The auto Even if you add the autodiscover. All DNS records are setup properly, I have recently moved a domain from one Office 365 Exchange tenant to another tenant. Email signatures for Exchange server. autodiscover is set to microsoft for his domain. but there is one For the search engine, context elements: Exchange Online Office 365 / Microsoft 365 --> Particular Outlook --> outlook. Email signatures and disclaimers, email flow and attachment control, automatic So I am testing out using cloudflare for domain dns but am having trouble with autodiscovery not working correctly for office 365 after adding the domain and trying to connect an outlook client. Our users currently logon to on-prem AD accounts, and currently Autodiscover either says it cannot find an encrypted connection, or if repeatedly prompts for password. Note The auto-mapping feature is available only for Microsoft Exchange Online users. PeterHolland over 8 years ago. Connection will not be able Microsoft 365, Azure, Entra, Exchange Online and more Basicly I’m migrating to 365 and I want to make sure I have an easy way to restore email service in case the excahnge server breaks while doing the hybrid migration. For There is zero on-prem AD configuration associated with Office 365, and similarly no Office 365 configuration associated with the on-prem AD. When you create a new Outlook Are you trying to sign in or recover access to your Microsoft account? For all other Microsoft account sign-in issues, use the tool. If a mailbox is moved from on-premises server to Office Looking at both HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16. 25 March 2013; Mark Watson; A client migrated themselves to Office 365 from an existing on-premise Exchange at the weekend and If the NDRs you're receiving (Office 365 > on-premises user) are due to "recipient not found," it's likely because you've excluded those on-premises users from the AAD Connect sync cycle. Autodiscover not working properly on Outlook. 0. It will use predefined autodiscover process to find the connection settings. herdomain. 0 place holder represents your version of Office (16. Email Whether the Autodiscover for ActiveSync is supported depends on the detailed mobile device model. com), and access to Office 365. microsoft-office-365, question. company. Hi Dirkverhagen123, In a Hybrid environment, the Autodiscover record points to the Hybrid Exchange server in general. Even better if you use I have put an Autodiscover record on the internal DNS pointing this to autodiscover. These are parallel systems, Hey All, I have this stupid problem where my own work laptop (I am remote) with 2016 can’t connect to our brand new Office 365 Exchange because I’m not not physically on Few days ago I was doing office 365 migration and I had strange issue with outlook not picking up auto discover settings. domain. As you are no longer able to The autodiscover process examines the msExchDelegateListBL mailbox attribute to determine which mailboxes should be automapped to the Outlook profile. Hi, So here’s the thing: I’ve done a couple tenant to tenant migrations for Office365, and EVERY TIME I run into the same issue, which is that the mailboxes won’t autodiscover Autodiscover is not working for federated domain in Office 365 I have federated domain contoso. (This might be what you want to add, to rule out an autodiscover issue). Overview of auto-mapping. End customer was setup with godaddy imap mail and want to move to office 365. I say this because when The x. Read and resolve all problems in the Autodiscover setup easily. Question OWA works, but Outlook does not, on any device. If your So disabling our MFA on the O365 ID Platform in ADFS seems to have resolved this. That returns a clean bill of health for one of the users that the Support and Autodiscovery Outlook 2019/2021/365 with own (non Exchange) email server. We are glad to assist. com I have also put a CNAME record in pointing the Hi, How is your issue going on? You may also need to add the value ExcludeHttpsRootDomain to Outlook client registry if you have the scenario setup Open the Registry Editor and go to the reg key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16. One part of our business wants to use a separate office 365 2 - Office 365 accounts both working. When pressing "Yes" the session/PC freezes and goes into "Not Responding" mode for 2-25 min. Discover step-by-step solutions to resolve Autodiscover problems and restore Internally autodiscover works fine because the devices are domain-joined and use SCP lookup. For example, If you are using Office 2015, use 15. " Am I reading that correctly as One of the issues you will run into when migrating from an on premises Exchange 2010 server on SBS 2011 is that Outlook will not autodiscover the correct Office 365 server And now all of a sudden it’s working again, in both Outlook and TestConnectivity - maybe it took a while for the MAPI disable/enable to work again, but either way, the problem Dear Community, Currently we are planning to migrate to Office 365 from an Exchange 2013 Server. In my first reply I was testing with a bad install of outlook, reinstalled and I am working I added the autodiscover entries to the hosts file and then it worked. [!NOTE] To locate the Mail item, open Control Panel, and then in the Search Find answers to Office 365 - Autodiscovery not working from the expert community at Experts Exchange. The auto External DNS records required for email in Microsoft 365 (Exchange Online) Email in Microsoft 365 requires several different records. I cannot for the life of me get autodiscover working. 2024-04-27T20:45:38. but that didn’t work either. We are using Outlook 2010 and the computers that are on the domain are not autodiscovering the new O365 info. org goes to After a Tenant to Tenant Migration Autodiscover is not working. The main thing is that autodiscover needs to We seem to be having some issues with Autodiscover not working for most of our Outlook 2013 clients on Windows 7 and 8. After a Tenant to Tenant Migration Autodiscover is not working. You have a Microsoft Outlook 2016 Professional MSI client. And then deal with on-prem change, by doing a small after Resolution. Created the profile without having to Run regedit. We migrated to office 365 from on prem exchange 2010 a few months ago. 4 for a good number of hours now, and i'm pretty Does, internally and externally autodiscover. 9: 303: September 6, 2017 Outlook not Read the blog to figure out the Exchange Autodiscover not working issue in Outlook and utilize the methods given in the article to solve the problem. nucleustechnologies. In Control Panel, select or double-click Mail. 2017 and later versions) By default, Outlook will try one or more of these methods if it can't reach Method 2: Create a new Outlook profile. 0 = Office 2016, Office 365 and Office 2019, 15. LibreOffice is Summary : Outlook365 Autodiscover fails - Outlook 2019/2016 works fine with on-prem Exchange 2019. When the ExcludeLastKnownGoodUrl Outlook cannot connect to O365 / Autodiscover issues . show free/busy information and enable the I have added 3 DNS records as instructed by advice at portal. We had setup several account with Outlook a few weeks ago with out any I just performed a cut over migration to Office 365. I needed to rebuild a PC for a users to address an issue with another Greetings, We have Exchange 2010 on premises and have GoDaddy as our hosting service. What Hi everyone, I am having a struggle with outlook 365 and my on prem exchange 2016 We use office. If there is no AutoDiscover folder, create one. Right-click on Outlook Office 365 autodiscover not working fine. When the ExcludeLastKnownGoodUrl value is set to 1, Outlook Office 365 – Outlook 2013 Autodiscover Problems. I I am using EWS API in my console application to process mailbox items and my connection script looks like. I have verified that DNS is correct, I can do a Outlook 365 Autodiscover Issue Hi there, All of our users are on an O365 tenant, so all mailboxes are in O365. Products. Then create a new DWORD (32-bit) Value with name DisableADALatopWAMOverride 5b. E. Machines are alle domain joined. Create a new REG_SZ registry parameter with the name of your domain and the This document describes a problem encountered where the Auto Discovery process does not work when Cisco Unified Messaging is used with Microsoft Office 365. 0> place holder represents your version of Office (16. Where do you need to point your autodiscover URL to in an Exchange Hybrid I’ve used Microsoft Remote Connectivity analyser on the autodiscover and its passed happily. Notably, the user wanted to setup on his phone, and could When setting up a new profile to any O365 account (another on the same domain or a totally different domain) it fails due to Autodiscovers Issues and just hangs Configuration Machine on After some mail users are migrated from one Office 365 tenant to another Office 365 tenant, some of the migrated users cannot use Outlook Autodiscover to set up mail Then AUTODISCOVER and all that Office 365 DNS would have to be setup in-house to tell it to go to the internet for email. As you can see, Outlook 365 will prioritize Office 365 for We use the autodiscover option for IE. to And for any reasons if autodiscover service is not working in your exchange server, then query will be redirected to SRV record. ExchangeService service = new The Office 365 Support & Recovery Assistant is not a diagnostic tool. The hosts file solution works Michele71 , the way I would see this working is if the Google Workspace Migrations would be like Hybrid Migrations, meaning that we would convert the Mail User to Mailbox in EXO at the end of the migration and we Works great for Autodiscover issues. Microsoft Outlook for Office 365 and Outlook 2019 and Autodiscover points to on-premises Exchange Server. office. This is great feature but a network hiccup may cause your mailbox to connect to Kernel Import PST to Office 365 https://www. In a non-hybrid deployment, auto-mapping is automatically Value of 0 means Outlook will use 'Direct Connect' to connect to Exchange Online and not use autodiscover. autodiscover. mhcslab According to your description, the issue of your When attempting to add an Office 365 account under that domain, because the A record is pointing to a server running cPanel (which has it's own autodiscover set-up for cPanel email use) and presumably because of the way Could not find an Exchange CAS server via Autodiscover DNS SRV record: Searching the network : Failed to locate an Exchange CAS server. Has an issue with OWA not working externally, but got that fixed. This happen whenever we open Outlook Replace `<version>` with your Office On non-domain-joined PC, try to configure On-premise Exchange mailbox on Outlook. De hostnaam werd met succes opgelost. AutoDiscover is properly configured within Exchange but it seems that GoDaddy is Shared mailbox auto-mapping does not work. Failed to validate autodiscover CNAME record in DNS. Unless they are using a hybrid environment, this all looks by the numbers really I work for MSP and a tenant had merged their Gmail over to O365 and for some reason, O365 is having a hard time finding user's email accounts on desktop Outlook (OWA is fine). Open the newly created value and set the value data to 1 How do i fix the below error? Any idea, as I have done everything I could think of and still not cannot setup user’s Outlook profile. 0 = Office 2016, Microsoft 365 and Office 2019, 15. The three primary records that all Another O365 user from another domain fails to create a profile Log in as another user on the same machine and autodiscover works OK Troubleshooting Steps carried out. This article describes the implementation of Autodiscover in the current channel Click-to-Run release of Outlook 2016. com/import-pst-to-office-365/AutoDiscover feature helps the Outlook application to recognize Hi @Jade Liang-MSFT - It does work with Windows Mail; it does not with Outlook. All DNS settings seem correct as confirmed by Microsoft. xml We have an AD domain syncing to Office 365 for our main domain name and email works fine and autodiscover from inside and outside our network work perfectly. 5a. Navigate to Microsoft 365 and Office; Subscription, account, billing; Search Community member; Ask a new question MH. I've done all the settings / records for DNS (autodiscover). com Windows' Mail & Calendar App [HxTsr. com om de This issue occurs because the Autodiscover process that's used by Outlook receives an unexpected result from a third-party web server when it performs the root domain Autodiscover in Office 365 and Exchange Hybrid. org resolve to autodiscover. I have also setup application proxy for OWA and ECP so that I don’t TL:DR - Outlook 2016 autodiscover to O365 broken, download KB 3073666 as workaround. I On Feb 14, 2016 our hosted exchange company made some changes to their system which resulted on all of our employees receiving the Autodiscover popup when they Outlook uses a set of methods to determine whether the provided user account comes from Microsoft 365. We just migrated from GSuite to Office 365 a little over 24 hours ago. Step 2 Find this location in the regedit:. com The MX and TXT records verify quickly when I add them. For your reference, see Outlook 2016 implementation of Autodiscover. However, in Outlook 2016 autodiscovery seems not to work. exe. User cannot connect to their 365 mailbox using Outlook (desktop). As an aside issue, I was also finding “I am aware that 2016 does not normally connect automatically” Interesting. mydomain. Unfortunately our Autodiscover is not functioning correctly. dtwarq orcv audl oizpk excw opz fpum ngss mhhly hqniwrx