Virgin pods rubbish Normally the best way to get a pod order is download the Virgin Connect app, from here do a scan. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number Our WiFi Pods use signal-boosting mesh technology to enhance your home broadband connection. I am. Hope you can get another WiFi pod by calling them and insisting on a 3rd pod 馃憤馃従 . User speed varies and depends on Pod/Hub location, as well as broadband package choice. An undisclosed setting on the account/ hubs had been switched off so no matter how many times the pods were "paired" it would have made no difference. Everyone else pays a monthly rental. 1 pod and great coverage upstairs and down. The only solution is to return the VM Pod and replace it with a retail Wi-Fi Repeater that can easily be configured to repeat the Wi-Fi signal on a different SSID. Jun 13, 2024 路 Like many others I’m having trouble finding where to order WiFi pods in Volt Monday; Does anything work with Virgin? in Volt 4 weeks ago; Ordering a second wifi pod in Volt a month ago; Second WiFi pod in Volt 20-11-2024; wifi in Volt 12-11-2024 Can anyone tell me how to get wifi pods, I have Gig 1 and a blackspot on my wifi, tried the "chat" with an ibot ( that was a waste of time), been transferred to Whatsapp to continue the conversation and still getting nowhere as no messages received there apart from say 'Hi', still waiting for a reply. I can get 2 more. I would like a pod I can get at a fixed price, and use it to get the best speed possible. We have been notified from the warehouse that any backlogged deliveries are now in motion and any tracking numbers have been sent to customers in waiting. Make sure the new VM Pod is paired to the Hub by VM or it will not work. You get 250mb on one device but as soon a Sep 18, 2022 路 Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Aug 5, 2024 路 Virgin, please tell me why I’ve wasted 1 1/2 hours today having an online chat with your useless advisors. Sonos speakers Sonos speakers should be kept at least three feet away from a Virgin Media WiFi Pod – and other devices. Oct 12, 2024 路 WiFi pod won’t connect to new hub 5 in Networking and WiFi yesterday; Worse connection with white WiFi pod (Hub 5) in Networking and WiFi Sunday; WiFi pods not connecting to new hub in Networking and WiFi Saturday; The pods don't work (like they used to) in Networking and WiFi Saturday; 1Gig broadband - trying to order WiFi booster in The plume pods offered by virgin are the single ethernet version, they should allow ethernet backhaul but I haven't tested this myself, I know Virgin ones have slightly different firmware so it can't be guaranteed 100% AFAIK Virgin will be offering the duel ethernet port ones at some point. Hub 5 installed today and now my WiFi pod is just blinking white and no pods detected in the connect app. - 5384919 Browse Virgin Media Virgin Media Community Aug 15, 2024 路 Does the Virgin pod mesh network reduce its speed to accommodate 2. 馃. Apr 23, 2024 路 Hi need to get a pod but it won’t let me in the app says I need to upgrade which I do not I’m on the wifi max with my volt 1gig fibre package can so one help on here from virgin to sort this out for me please Nov 14, 2024 路 Hi all, I'm looking for some advice please! I live in a 3 bed semi-detached Victorian property and currently have: a Super hub 5 router with 1 GB broadband in the lounge a TP-Link power line adaptor at the rear of the property in the dining room which connected to the router via ethernet (basically Sep 18, 2023 路 Many thanks for your reply. You're better off buying a wifi mesh which is your property, unlike the pods which remain VM's property. Mar 28, 2023 路 Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 days, after 3 weeks and numerous phone calls and lies its still not working. I had exactly the same issue as you, my pod has been in the same position since I was given it than all of a sudden it was just flashing and going through the sequence of different colour light when trying to connect. What are my options here, ideally I want virgin to supply equipment to resolve the issue rather than having to fork out for a separate WiFi router/mesh units. Does the mesh network not segregate devices according to their 2. If you already have WiFi Boosters, you’ll need to disconnect them before you use a mesh WiFi Pod. Jan 5, 2024 路 So recently I've found out that the old white WiFi pods don't offer WiFi 6 unfortunately, and I currently have 3 of them in the house. The FAQ on this subreddit says trying to use a second hand Virgin Hub is a waste of time. The engineer said just switch it on and it will connect after a short time. So what is the safety procedure, and why would they be still available if this is an ongoing issue I’ve used mesh network products before with great success - remember virgin offer up to 3 pods so one isn’t sufficient you can get an additional 2! The Virgin supplied pod works great in my house. Speed The FAQ on this subreddit says trying to use a second hand Virgin Hub is a waste of time. Dec 2, 2023 路 I received my new White Wi-Fi pod on Tuesday this week. To add to this when its raining heavily (typical in the North west) my signal craps out entirely. - 5049301 - 2 Browse Virgin Media Virgin Media Community Oct 11, 2024 路 Sorry to hear of the wireless network issues experienced and the issues requesting a Pod, we appreciate you taking the time to raise this via the forums. They checked I had WiFi max and said no problem we will ship you 1. Have read of other users issues with them. Whoever signed off the Hub 5 clearly weren't in the zone Aug 7, 2024 路 I have 1 gig volt with one pod. I’m sick of this sub performance from virgin. 11a/n/ac 2x2 2. Jan 8, 2024 路 The pods were working but the signal was weak in parts of my home so I decided to try them in different locations. This’ll make sure your devices can find and connect to the Pod – and reduce WiFi traffic in your home. I’m still determined to break these things so I will keep looking. The ethern Aug 10, 2023 路 QuickStart, set up and connections. Broadband, TV and home phone customers, call 150 from your Virgin Media phone, or call 0345 454 1111* from any other phone Monday to Friday, 8am until 9pm; Saturday May 12, 2024 路 Wi-Fi Pods and useless connect app unable to order in Networking and WiFi 37 minutes ago; WiFi pod fan suddenly loud, hot to touch in Networking and WiFi Tuesday; Order first wifi pod in Networking and WiFi a week ago; Can’t order WiFi pods in Networking and WiFi a week ago; Order wifi pod for spotty service in townhouse in Networking and In the end I took the pods out and my hub 5 1gbps service connects on my Wi-Fi devices at the maximum speed. Does anyone know why this is and can it be changed? It would be great if we could encourage Virgin to unlock this feature. When completed, the app should allow you to order the first Pod. Mar 3, 2024 路 I have tried disabling the 5GHz band on the hub, but then the pod refuses to sync with the hub. hope you have kept well, we will be more than happy to help by ordering a Pod for our WiFi Max, we can only order 1 at a time, you can have up to 3 if needed, I am going to send you an invite into a private chat, click on the white envelope to accept. I have reset the router a few times and also did factory restore. I have 1 gig volt with one pod. “Smart optimisation” my arse! Jan 9, 2024 路 I am sorry the App wouldn't let you order a pod. The new router has arrived today and now none of the wifi pods are working. plug the pod back in again connection but no Internet again, I tried moving another pod into the same room and that works fine so I think it must be the pod. I've done multiple resets of both hub and pod with the same results. Oct 18, 2022 路 Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Nov 29, 2024 路 After a few questions and tests to highlight the issue, I insisted on a WiFi pod. As above the Hub5 isn't compatible with the WiFi pods and until recently wasn't even compatible with VM landlines over the Internet which is stupid as that's their default for new customers. Prove it!! Nov 13, 2024 路 Virgin advertise how great WiFi is. Request a replacement. However, while the Plume service comes with all sorts of extras, such as home management and parental controls, Virgin’s Pods purely focus on extending your . They are free on Volt, 1GB or Oomph. PowerPod (White Pod) Dual-band 4x4 5GHz 802. Devices connect to it but it does not connect to the internet. There is nothing magic about this, if you think about it when the pod is in the same location as the device it will receive exactly the same strength signal as the device. How can I also order some. Is that still possible? The model I have is PP01-VM. This is the problem, my BT wifi could handle loads of devices, worked all across the house but Virgin is rubbish. We're happy to look into this further, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. I have seen some people reporting about newer Pods being provided by VM that do support Wi-Fi 6, but I’m yet to see evidence or examples of the model numbers for the newer Pods (if they exist). Jun 20, 2023 路 I have been through the activation line and also spoke to the “technical” team who as mentioned just say they aren’t compatible. Sep 25, 2024 路 One of my wifi pods is not working. The PowerPod and Superpod are made by plume but had virgin specific software on them. It was okay up to work that VM did on Thursday in the areas. Oct 15, 2023 路 Pods Disconnected and Won’t Reconnect in Networking and WiFi Saturday; WiFi pod disconnected and will not reconnect. Looking for the beet connection possible I do have both these devices on hand but which would you use as a consumer or a technical person. So, one WiFi pod is being shipped. Feb 20, 2024 路 One thing to note, it’s useless putting a pod in the same location as the target device, it should be mid way between hub or other pod and the target device. Ronnie Nov 23, 2023 路 Hi, I’ve recently swapped from BT to Virgin for improved download/upload speed. I read somewhere that second hand wifi pods can be used but you have to call Virgin support to see if the MAC address is registered to another account, and then get them to transfer it to yours. Tried with three different Ethernet cables and on different laptops but it doesn’t seem to be working. Home environment, device limitations, number of users and time of day may affect WiFi performance. But they still haven’t, and are just flashing constantly. The older version Virgin used to use was much better. Mar 26, 2024 路 I have had virgin internet since the Gerald boxes then upgraded to virgin bb hub 1,hub 2,hub 3 with mo problems I upgraded to 350mb and was given a super hub 4 what a disaster the wifi range and speed is pathetic I have no signal upstairs or in the front garden where I did have signal before they have said for years we will send an engineer out The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Hopefully these new pods will extend the range and boost the speed upstairs where it is most lack You can also improve your signal by running a WiFi scan on the Virgin Media Connect app to spot any dead zones where it runs below 30Mbps, and then ordering one or more of our signal-boosting WiFi Pods on the app or online to give better coverage and faster speeds all around your home. Virgin are great at advertising how fast and stable WiFi is. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. My router has chosen channel 1 which is the most congested. Each Pod is designed to work with your WiFi Hub to offer better coverage and faster speeds around your whole home. Might be able to help with this, If they send out a white plug in booster they merge in to your routers SSID which can be a negative on 1 gig as your devices may get connected to to the pod instead. g. Mar 12, 2023 路 Hi, I'm having the same issue. Problems always seem to occur around 6 to 7pm in my area. So will phone again if I need more. Thanks. Recycling and reusing our kit will help reduce the amount of waste going to landfill and benefit the environment. . The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Apr 5, 2024 路 Hi kenners1975, Thank you for reaching out to us in our community and welcome back, it has been a while. 4GHz 802. I only need the 2. I just joined Virgin broadband. It also annoys me that you can’t manually select channels if you have the pods installed. I ordered my first pod but it never arrived. If you’re experiencing something that isn’t listed in our light guide above and your Pod isn’t working, there are a few things you can do: Use the Virgin Media Connect app to check your WiFi Pod’s (black) health, signal strength and speeds. It's lovely having you on board with us in the Forums. I got virgin media to give me the WiFi pods and they cleared me of the £8 a month fee charged for 12 months. I don't wish to use the pods virgin media offers, since that's paying extra per month. Jun 3, 2024 路 Our set-top boxes, hubs, boosters and pods can be reused and recycled, but only if they’re returned to us. My query was simple regarding WiFi pods due to two weak signal spots I have in the house yet they were extremely slow replying to me and failed to understand this simple problem &why I was asking them about it. Dec 14, 2023 路 The FAQ on this subreddit says trying to use a second hand Virgin Hub is a waste of time. I get lost connections and the speed varies from 70 to 460 . - 5337995 Mar 30, 2021 路 The WiFi Pods are part of Virgin’s rollout of its Intelligent WiFi Plus service, available to Virgin customers with Hub 3 and Hub 4 routers. Great if you get them free on Volt Reply reply Jan 12, 2024 路 Hi we just got a new hub 3 as we had the solid red light but now our pod upstairs won't connect, it flashes white but when I scan through the app it can't find it. TC Oct 25, 2023 路 The signal is rubbish and I often find turning off the pod gives better signal. How many WiFi Pods do I need? If you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. the plume pods can be linked to a hub by plugging in a Ethernet connection to your hub and using there app. It refuses to connect to my Hub 5 I rebooted the Hub and tried the pod in every socket in the house, to no avail The light is continually pulsing, and as I understand when it is connected to the hub it should go out, but it carries on pulsing. Try your Pod in a different location around your home to find the best spot. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. 4/5 GHz radio capabilities - the Hub5 is required to be configured to smart channel Thought this was the case, so much for re usable tech / no e-waste and all that. Oct 29, 2024 路 Thanks for the replies, a little update after 3 to 4 weeks of contact with virgin media, 3 engineer visits, 3 hub replacements and a new pod. At the moment all my devices are wifi 5 but nest time I buy one I'l Nov 5, 2023 路 Wi-Fi is rubbish in Networking and WiFi yesterday; Ordering a wifi boost pod in Networking and WiFi yesterday; Hub 5x installed yesterday but poor wifi in 2 rooms- I need a couple of pods in Networking and WiFi yesterday; WiFi pod location in Networking and WiFi Monday; Going round and round in circles trying to get another wifi pod in Jan 4, 2024 路 The "roaming" of the device is determined by the device, not the Pod. I got in touch with Virgin via chat and they said the order got cancelled due to a technical reason but why would order another for me. I didn’t receive any order details or tracking info. Which pods are best compatible and will be best with my house? I have a virgin hub 3. We have 1gb and we also have three of those pod things - 5590730 Nov 10, 2024 路 Hi, We had a engineer visit us on Wednesday and they changed our router (third one since we joined Virgin in July) the 3 wifi pods we have in our home no longer work as they are still paired to the previous router. pods to boost it upstairs ? Tbh I would call but it's not exactly easy to get a number off their website and the chat function doesn't work [MOD EDIT: Subject title changed for clarity] Nov 19, 2024 路 QuickStart, set up and connections. I knew I'd have this problem and made a point of asking the engineer about the pod and he assured me it would be working within 15 minutes of being turned off and on again. Equipment remains property of Virgin Media. As the VM Intelligent Wifi needs a single SSID, you cannot even name the Pod with _EXT as a method of connection. We’ll include a returns pack in the box when we send you a WiFi Pod. I was getting 50mb on BT and now get 250mb on Virgin…sometimes. I can see from a system check you've ordered the first Pod. Of course, they are compatible with one another but you won’t be getting the full potential of Wi-Fi 6 speeds with the Pods if you have a Hub 5. in Networking and WiFi Saturday; Hub 5 and PlayStation Portal problems in Gaming Support 2 weeks ago; Ordering Wifi Pods in QuickStart, set up and connections 3 weeks ago; Virgin is a headache. Only device I ever have issues with is my ring outdoor camera every so often. in QuickStart, set up and Avoid at all costs! Avoid at all costs! What a mistake I made not to check reviews before going for a VM contract! I have had a month of endless phone calls to them, queuing at times for an hour, just to be put through a dept that either refuses to help or puts me through to another dept. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you have not yet had your Wi-Fi Max pod delivered to you. The Black pods afaik are in-house. Looking at the device itself - I can see it keeps switching between the pod and the hub depending on which one if offering the best connection. Jun 20, 2023 路 I agree it is a waste. Thanks in anticipation. Feb 5, 2024 路 Virgin Media incapable of solving problems with WiFi Poda in Networking and WiFi Thursday Hub 5 slow and losing internet in Networking and WiFi Wednesday When I Play on XBox Connected via Lan, My Ring WiFi Camera Always Disconnects! in Networking and WiFi Tuesday Oct 11, 2024 路 Sorry to hear of the wireless network issues experienced and the issues requesting a Pod, we appreciate you taking the time to raise this via the forums. If not and a Pod is needed, you'll be prompted to order. The engineer is clueless here and the back office team hasn’t been of much help either. printers, smart thermostats and alarm systems with online access, and older devices predating 5GHz) 2. To re-pair the Pods - Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. Networking and WiFi. Both wired and wireless are only delivering 7 meg in the back bedroom of a two bed terraced house. Speed Hi, I’m having issues with Ethernet connection. You can get them if you need them as part of WiFi Max – our superfast WiFi guarantee. There is less than 3% interference on it too. From reading on this forum, the Wifi Pod test group received pods with 2 ethernet ports that did offer Backhaul Sep 25, 2024 路 Pod type provided may differ from image shown. These pods are free for Gig1 and Volt customers. So as stated by the 2nd engineer it was an IT problem. I would return them on the grounds that they've been mis-sold. ( I have a 1 gig connection) My black pod is connected via ethernet in my lounge while the router is in the loft. 4GHz devices (e. Can I order a WiFi Pod on the Virgin Media Connect app? Jan 13, 2021 路 The Virgin Pods are effectively rebadged Plume devices. 4GHz band from the pod, so the 5GHz band can safely be disabled at the pod level. Nov 18, 2024 路 Hi, Our old router packed up and Virgin came round and have installed a new router. For some reason the whi I've managed to grab some information on the technical specs of all current pods. It's bad because you'll only see a speed of around 150mbps Aug 1, 2023 路 Hi Rubbish- The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Our WiFi Pod (white) troubleshooting guide can help you find out find out what the problem is – and how to fix it. The extender in ap mode is tplink ax1500 with wifi 6. I've got the basic package but whinged at them saying i should be compensated for only have 10 instead of the 30 speed guaranteed and after 45 mins online chat i was issued £10 compensation and one WiFi pod for free for 12 months I work for virgin as a field tec. Jan 31, 2024 路 In the end I took the pods out and my hub 5 1gbps service connects on my Wi-Fi devices at the maximum speed. There are a few requirements for the Pods to work with our Hubs: • The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. Wi-Fi is working fine. I have just had a replacement hub 3 which is just as bad as the old one and the WiFi pods won’t - 5589197 - 2 If you need a second or third WiFi Pod, you can contact our customer service team and we’ll figure out where you need better WiFi signal and if an extra mesh WiFi Pod will help. If I am correct they are basically just a plume pods with a different firmware. Feb 8, 2024 路 Solved: Had VM 1Gig (Hub5x) installed yesterday. The pods can only be sent out one at a time too. so it Sep 12, 2023 路 I don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room unusable for sport or the like and I have 2 sons ( 19 and 21) who are desperate Feb 4, 2024 路 Hi, I recently got a new hub installed and also got a new wifi pod (wifi booster) which initially had a white flashing light, but then I got in touch with the engineer and he managed to send the provisioning form and the white lights had stopped (configuration had completed). Improved WiFi performance compared to use without pods. In essence the pods don’t work, I’ve had them since 2022 and they are a waste of time. If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you. However they can be chargeable depending what package you on. Unplug the VM Pod before it can cause damage to the wall sockets or decor. Mar 29, 2023 路 There is an ongoing issue with the WiFi pods not connecting at the moment. As part of the Plus service, you get a WiFi Pod for Oct 22, 2024 路 The official route is to use the VM Connect App and scan your property. The connect app useless as it says no problems then says it can't see my hub and when trying to factory reset I wait twenty minutes and nothing happens. Nov 15, 2024 路 I ordered a black pod, and so far after using it for 6 weeks, I have decided that using the main router is better. Mar 27, 2024 路 Which would be better and faster. To get the ball rolling on your first pod, we will need to confirm some information with you. - 5346836 Jun 20, 2023 路 QuickStart, set up and connections. Dec 22, 2024 路 Hi @TiredPanda 馃憢. If the scan picks up that you need a pod it will allow you to order some. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Aug 2, 2024 路 They have ordered me a new pod but I wouldn’t want to waste the one I already have as I have a house where at some spots the signal is very weak and having a pod was very helpful. If the light on your WiFi Pod (white) is pulsing for longer than 10 minutes, it may mean there’s a fault. • Channel Optimisation must be left on. Aug 27, 2024 路 Having the exact same experience - arm twisted to get a volt package, virgin connect app won’t find hub, a nightmare requesting one pod at a time (one and counting), hub 4 rubbish - I can’t log into it, virgin refusing to replace with a hub 5 without charging. I had the same problem when we got our second router and after hours of speaking to c Jun 7, 2023 路 Hi AddyBlackdragon, Thanks for taking the time to contact us via the Community. After doing that and restarting everything the hub can’t locate the pods and won’t reinstall them - I just keep getting a message saying “we can find your pod” and to contact help. The home scan May 29, 2024 路 I joined Virgin broadband on 16th May 2024. If you look on the Plume website you’ll see a unit that’s nearly identical to the Virgin Wi-Fi Pod, except for the logo. Speed Jun 23, 2022 路 Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. I remove the pod and it just about reaches the hub but a low connection. I am contemplating leaving for BT as they claim to have WiFi that actually is fit for purpose. AFAIK, the Pods do not have any management software to allow / disallow devices to force connections to a particular Pod / Hub. Please send back the WiFi Boosters when you get the new mesh WiFi Pod. 11b/g/n 5GHz MIMO ~200Mbps maximum WiFi Speed Aug 11, 2023 路 _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). So far we have 4 Engineers, one new external cable (eventually) two new internal cables, two new routers and 3 wifi pods. WiFi is rubbish in any room apart from where the router is. I can not see any reason why they can’t reprogram them to work with the new hubs. I had 3 Mar 10, 2024 路 Noticed and also heard and felt WiFi pods getting hot, and buzzing, had to unplug 2 off them, as didn't feel confident or a safe idea to keep them plugged in. It's showing a less than 6% WiFi interference too. Nov 14, 2023 路 In terms of the Pod, I've taken a look at things today and can see the Pod is online with a great connection. Tried using the VM app and I had this message pop up - is this something I should do and - 5479998 wluld you be able to help with my wifi pod order. Customer service dept that are in India are useless, the ones based in UK are rude, have spoken to Nov 6, 2024 路 VM Hubs and VM Pods use a common SSID - this means whatever your device chooses can not be overridden. Nov 13, 2024 路 He reconnected the WiFi pods and said they should connect soon. Then, you can set up your Sky Q box as your main Sky network hub. Need to contact Virgin Media Customer Services? Nov 16, 2023 路 Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. They do work fine with my new Hub 5 but of course only with WiFi 5. So whether you’ve changed package, upgraded or are just no longer in need of your Virgin Media kit, please return it to us. You can connect your Sky Q box to your Virgin Media Hub or WiFi Pods using an Ethernet cable or via your WiFi network. jrzqt ceykhei wuofko msse haoxdteu qefn mupriw vqvell cuseuzn aofke