Cisco unified intelligence center reports. 6(1) Bias-Free Language.

Cisco unified intelligence center reports System Administrator can give permissions to other Unified Intelligence The Unified Intelligence Center email client does not support SSL/TLS based SMTP servers to email the scheduled Unified Intelligence Center reports. This Cisco Unified Intelligence Center 11. IO Service By configuring the alternateHosts attribute to have a fallback Cisco Unified Intelligence Center VM host name, Report Inappropriate Content ‎02-05-2016 03:07 AM - edited ‎03-14-2019 03:44 PM. 96 MB) View with Adobe Reader on a variety of devices Hi I have enabled Unified Intelligence Center throught the IPCCX I can login to this application throught the below link https://IPCCX IP:8444/cuic/Main. Introduction of Conditional Duration Fields. 6(2): Get product information, technical documents, downloads, and community content. 1(1) build 1 (9_1_1_10000_117) under data sources I do see "UCCE Historical", and it appears thats what my reports would use. NOTE CUIC Historical reporting data is only available for the previous 12 months. If you have CVP Reporting as an on-box VM or an external server, refer to sections in the Configure Unified Intelligence Center section for information on creating the data source for Unified CVP and importing CVP report templates. Overview; Permalink for a Dashboard; Permalink for a Report; View Report Permalinks in Dashboards; Overview. 6(1) and below. If the Cisco Unified Intelligence Center (CUIC) is using the self-signed certificate, then upload Tomcat certificates from the Cisco Unified Intelligence Center nodes into the Unified CCX Tomcat trust store. 33 MB) PDF - This Chapter (1. If no errors display, restart the Cisco Unified Intelligence Center service on the publisher node. Locate Vendor Training Materials. Bucket Intervals for Cisco Unified Intelligence Center. Assign the permission of reports to required users or groups by going into the permissions tab available in configure option on CUIC Reports. Unified Intelligence Center provides a CiscoUnifiedIntelligenceCenterUserGuide,Release12. This document contains updated content related to: Certificate Acceptance to view Online Help. 78 MB) View with Adobe Reader on a variety of devices Get Help on Cisco Unified Intelligence Center; Overview. 0 MB) View with Adobe Reader on a variety of devices Cisco Unified Intelligence Center Report Customization Guide, Release 12. 26 MB) PDF - This Chapter (0. 1 and we have scheduled reports running for agents on Cisco Unified Intelligence Center . Chapter Title. If you run Detailed Call CSQ Agent Report and select "CSQ" as filter, the report will display more entries because it includes: Calls abandoned by Agents Permalinks. This guide covers The User Guide for the Cisco Unified Intelligence Center Reporting Application explains how to create reports and explains all the above query methods in detail. Unified Intelligence Center serves the following primary purposes: Obtains data Cisco Unified Contact Center Enterprise (UCCE) 11. Cisco has vendor training that provides instructions for generating contact center reports. 5 - Schedule a report in Cisco Unified Intelligence Center Keywords: cisco contact center express call center Finesse agent agents phone telephone reports reporting excel data download Suggest keywords Cisco Unified Intelligence Center Report Customization Guide, Release 12. Buy or Renew. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Get Help on Cisco Unified Intelligence Center; Access Report Help; Get Help on Cisco Unified Intelligence Center. I. If Cisco Unified Intelligence Center is upgraded to version 12. Would anyone know why I'm not collecting stats any more? Th Cisco Unified Intelligence Center Report Customization Guide . c. Cisco Unified Intelligence Center Admin Security templates - Templates to report on Cisco Unified Intelligence Server audit trails, permissions, and template ownership. Dashboard permalinks. 0 Product Overview Report on details of all contacts across all channels in your contact center from a single interface. By default, only System Administrators can access and view this report. 0. Cisco Unified Customer Voice Portal Templates for Cisco Unified Intelligence Center. After changing user rights and group membership in CUIC, I got lost. This will take you to the home screen; Choose Reports from the left navigation bar; Navigate to the Cisco Unified Intelligence Center Report Customization Guide, Release 12. The documentation set for this product strives to use bias-free language. 2 MB) PDF - This Chapter (1. Cisco Unified Intelligence Center; Dashboards; Generate and Manage Reports; Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Cisco Unified Customer Voice Portal Templates for Cisco Unified Intelligence Center. It provides real time as well as historical data, dashboards for at a glance views, stock report views that are tailored to present relevant and user-friendly data that is geared toward the contact center management demographics. Book Title. 0(1) Technische Hinweise zu Wartung und Betrieb; Entfernen der eingestellten Datenquelle aus dem Cisco Unified Intelligence Center (CUIC) Wartungs- und Betriebsleitfäden; Cisco Unified Intelligence Center 12. Unified Intelligence Center provides a Unified CCX users can access reports using Cisco Unified Intelligence Center and Cisco Finesse. Options. If you'd like to inspect or visualize call data, you can create reports through a tool called Cisco Unified Intelligence Center (CUIC) that can be accessed via site 1 or site 2. •AddedUnifiedIntelligenceCenterloggingdetails. 6(1) 14-May-2021 Maintain and Operate Guides Updated Cisco Unified Intelligence Center Documents; Document . Skip to content; Skip to search; Skip to footer; Cisco. 26 MB) PDF - This Chapter (1. Live Data failover occurs when any of the following fails: Live Data Socket. "SCHEDULED REPORT EXECUTION FAILED:EXCEEDED MAXIMUM CONCURRENT PDF DATASETS" instead of the reports. 16 MB) View with Adobe Reader on a variety of devices Cisco Unified Intelligence Center Report Customization Guide, Release 12. Counter CUIC_REPORT_EXECUTION_FAILED of Intelligence Center System Condition Table on node segotvoice040 has Get Help on Cisco Unified Intelligence Center; Overview. At this time, AD user can run any report which has permissions to "All Users" If you have UCCE stock reports, you cannot see any of those reports at this time. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Live Data reports can be viewed as gadgets in the Cisco Finesse desktop and on the report viewer in Unified Intelligence Center. Inbound Reports. I've since noticed that the reports produced in CCX are blank for periods after was restarted. Export the report from the standalone CUIC and import it into the co-existed CUIC. Unified Intelligence Center supports the following types of permalinks for reports: . It is a web-based application that provides Historical, Real-time, and Live Cisco Unified Intelligence Center 12. Overview; Access Unified Intelligence Center; Default Locale in Unified Intelligence Center; Synchronize Cluster; Browser Support and Self-Signed Certificates; Overview. d. 6(1) This report shows the daily activity and performance of the selected campaigns and their skill groups for the selected time period and provides analysis of the actual customer calls Cisco Unified Intelligence Center - Some links below may open a new browser window to display the document you selected. Change . Overview; Access Unified Intelligence Center; Stock Reports; Customize Report Templates; Overview. Cisco Unified Intelligence Center User Guide, Release 12. 6(2) and above, use the out of the box CUIC gadget (LiveDataGadget. Reports and Time Zones. To become familiar with developing additional custom reports, run one of Dashboards. 6(1) Chapter Title. The account cus Someone answered me directly with what I was looking for. Unified Intelligence Center serves the following primary purposes: Fetch data from base solution's database. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Cisco Unified Intelligence Center is a web-based application that serves each UCCX customer as an information portal. Assign Report Designer role to the AD user by the CUIC Administrator user. Outbound Real Time Reports. Permalinks. Hi, Cisco Unified Intelligence Center Reporting Service. 6(1) build 1 (10_6_1_10000_39). To become familiar with developing additional custom reports, run one of CHAPTER 1 Introduction to Cisco Unified Intelligence Center 1 CHAPTER 2 Report Customization in Unified Intelligence Center 3 BeforeYouBegin 3 WhatCanYouCustomize 4 CHAPTER 3 Report Definitions 7 Overview 7 ReportDefinitionActions 7 CreateReportDefinition 10 DatasourceandQueryTab 12 ParametersTab 13 Dears, kindly note that I'm working on CUIC version 11. Step 4. It is a web-based application that provides Historical, Real-time, and Live Data Learn how to create and customize reports in Cisco Unified Intelligence Center, a web-based reporting tool for Cisco Unified Communications Manager. Before I upgraded to this Get Help on Cisco Unified Intelligence Center; Overview. Cisco Unified Intelligence Center stock Unified CCE reports and importable Unified CVP reports were qualified to extract report data from product database versions as follows: Unified CCE reports are present in the user Cisco Unified Intelligence Center Report Customization Guide, Release 12. It is a web-based b. All actions on the Dashboards interface are based on your role and on the UCCX 12. If Cisco Unified Intelligence Center does not support the browser locale language, then the locale selected in the Cisco Unified Intelligence Center application is The available stock report templates are: Audit Trail—view the sequence of audit records of the transactions related to create, update, modify, and delete that are performed on the entities of a Unified Intelligence Center server. Outbound Option Reports; Outbound Option Reports. These templates are available to you once you import them and set their data source. Cisco Unified Contact Center Express Report Developer Guide, Release 12. 170WestTasmanDrive SanJose,CA95134-1706 Cisco Unified Intelligence Center Admin Security templates - Templates to report on Cisco Unified Intelligence Server audit trails, permissions, and template ownership. Cisco Unified Intelligence Center Report Customization Guide. It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards. G. if the customer not have Unified intelligence center so what Cisco recommends that you have knowledge of these topics: Cisco Intelligent Contact Management (ICM) Configuration Manager; Cisco Customer Voice Portal (CVP) dial plan configuration; Cisco Unified Intelligence Center An overview of the Cisco Unified Intelligence Center which provides reporting for groups using the Cisco Contact Center Express software (Finesse) Supervisors have access to run reports. Cisco Unified Intelligence Center 12. This command is applicable when you run the report using the interface and does not apply to scheduled reports. Id love to have some assistance in setting up an API for ServiceNow to make a REST ca Perform the following procedure to sign in to the Unified Intelligence Center reporting interface. Long execution time report (Stuck until the report execution completes). To get help on Cisco Unified Intelligence Center, go to the tab on which on you need help. This includes the fields, filters, formulas, refresh rate, and key criteria field Log into Cisco Unified Intelligence Center using your NetID credentials. If you have CVP Reporting as an on-box VM or an external server, refer to sections in the Configure Unified Intelligence This document describes the procedure to change or transfer ownership of Dashboard or a Report in Cisco Unified Intelligence Center (CUIC), if the object was created by another user. e. This section describes the Outbound Option reports, created using the Unified Intelligence Center. For example, if I go to CUIC --> Reports tab and click on some specific report it doesn't open a new tab for that report as it. 6(1) Bias-Free Language. Dashboards. It is designed to make the task of creating reports easier for the user. Deepak. After upgrading to Cisco Unified Intelligence Center 11. Unified Intelligence Center serves the following primary purposes: Obtains data I'm having some issues with reports. 5(1) Bias-Free Language. Please note that the reporting modules Contact center supervisors are able to run reports using the Cisco Unified Intelligence Center (CUIC) Reporting. 0(1) Chapter Title. htmx However i tried to pull out the reports from the review Outbound Agent Detail Performance Report But nothing came up/No reports are showing Reporting in Unified CCE. 5(3) User Guide for the Cisco Unified Intelligence Center Reporting Application Release 8. Cisco Finesse is an Automated Call Distribution (ACD) system used for queueing and distributing customer calls at contact centers across Michigan Medicine. PDF - Complete Book (4. 6(2) Reporting in Webex CCE. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial CHAPTER 1 Introduction to Cisco Unified Intelligence Center 1 CHAPTER 2 Report Customization in Unified Intelligence Center 3 BeforeYouBegin 3 WhatCanYouCustomize 4 CHAPTER 3 Report Definitions 7 Overview 7 ReportDefinitionActions 7 CreateReportDefinition 10 DatasourceandQueryTab 11 ParametersTab 14 Step 2. " CHAPTER 1 Introduction to Cisco Unified Intelligence Center 1 CHAPTER 2 Report Customization in Unified Intelligence Center 3 BeforeYouBegin 3 WhatCanYouCustomize 4 CHAPTER 3 Report Definitions 7 Overview 7 ReportDefinitionActions 7 CreateReportDefinition 10 DatasourceandQueryTab 12 ParametersTab 14 Cisco Unified Intelligence Center Report Customization Guide, Release 12. Unified Intelligence Center provides a Alert Details: Intelligence Center CUIC_REPORT_EXECUTION_FAILED has occured. 6(2) upgrade details. 0 frameworks. Cisco Unified Intelligence Center Serviceability Service. Live Data Failover. FAQs. 25 MB) PDF - This Chapter (1. System Administrator can give permissions to other Unified Intelligence if the customer not have Unified intelligence center so what kind of reports he can see and if the customer will record calls of his agents how the supervisor will listen or manage this calls without Unified intelligence center? Cisco + Splunk: It’s a new day for your data. Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. Changes to User Roles are updated in Log Files. The information in this document is based on these software and hardware versions: CUIC 11. 6(1) Cisco Unified Intelligence Center User Guide, Release 12. Added L2 upgrade details. 5. Recent State History and Recent Call History - Supervisors can now view the recent state history and recent call history of an agent on an assigned team from the Team Cisco Unified Intelligence Center Report Customization Guide, Release 12. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization. 0(1) Cisco Unified Intelligence Center Report Customization Guide, Release 12. Level 1 In response to Deepak Rawat. 1 Our customer, system manager gets empty reports in CUIC for certain CSQ’s. The Unified CCX database With this flexible and intuitive web-based reporting platform, you can easily report on relevant business data. Step 3. It allows contact center supervisors and business users to report on the details of every contact across all channels in the contact center from a Book Title. This chapter presents the Cisco-designed reports for Cisco Unified Customer Voice Portal (Unified CVP). With this flexible and intuitive web-based reporting platform, you can easily report on relevant business data. If the scheduled report runs the report query on Informix database server and network connection is broken during report query execution and connection remains unavailable for the Informix server to return the result back to CUIC. In the top right corner, click Help. 0(1) Notas Técnicas de Mantenimiento y Funcionamiento Eliminación del origen de datos retirado de Cisco Unified Intelligence Center (CUIC) 09-Mar-2020 Running!Reports! To!generate!a!report!with!Cisco!Unified!Intelligence!Center,the!followinggeneralsteps!are performed:! 1. This document contains updated content related to: Existing note is updated with the introduction of Edge Chromium (Microsoft Edge) browser. If you log in without Report Designer role, Reports option stays unavailable. Excel Link: This permalink is generated only for grid view. Cisco Unified Intelligence Center User Guide Book Title. 0(1) 문제 해결. Can anyone suggest where we need to look for rectifying Added Unified Intelligence Center and Live Data upgrade details. 5(3) Here: Cisco Unified Intelligence Suite and Intelligence Center End-User Guides. I restarted Cisco Unified Intelligence Center Reporting and Cisco Unified Intelligence Center Serviceability services first, and then I restarted Cisco Unified Intelligence Center Report Customization Guide, Release 12. The reports seem to generate fine, except that the columns for the report data Cisco Unified Intelligence Center Report Customization Guide, Release 12. With Unified Intelligence Center, you can complete the following tasks: Book Title. 6(1) FirstPublished:2021-05-14 AmericasHeadquarters CiscoSystems,Inc. I have changed the font size on a custom report based on the delivered stock report, but it still retains the delivered font size. All of the devices used in this document started with a cleared (default) configuration. 5(1) Cisco Unified Intelligence Center 12. 5(1) Cisco Unified Intelligence Center User Guide, Release 12. 6(2) Cisco Unified Intelligence Center Documentation Guide, Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget ; Cisco Unified Intelligence Center Report Customization Guide, Release 12. The help content related to the tab displays in a separate browser window. Cisco Unified Intelligence Center Report Customization Guide, Release 12. Cisco provides stock report templates to use with Unified Intelligence Center. The base solution can be any of the Contact Center products Cisco Unified Intelligence Center Report Customization Guide, Release 12. To allow you to customize the way that information is presented, the application provides a dashboard Cisco Unified Intelligence Center (CUIC) is the application designed to assist in creating, managing, and generating reports for the Cisco's contact center suite of products. Unified Intelligence Center provides a dashboard-based canvas for grouping In addition to specifying how data is retrieved, a Report Definition contains the data set that is obtained. Hope this Helps Cheers Rath! ***Please rate helpful posts*** 5 Helpful Reply. The core reporting component of Unified Intelligence Center is bundled with Unified Cisco Unified Intelligence Center Report Customization Guide, Release 12. Easily integrate Cisco Unified Intelligence Center report packages can be imported to provide support for multiple Cisco Contact I have a ServiceNow instance, that i would like to gather report data from Cisco Unified Intelligence Center. Overview; Dashboard Actions; Add Widgets to Dashboard; Run a Report from the Dashboard; Overview. EN US. com Worldwide; How to Verify Version of Stock CUIC Reports 22/Oct/2019; SHA Restart these three services on Cisco Unified CCX Serviceability page: - Cisco Unified Intelligence Center Reporting Service - Cisco Unified Intelligence Center Serviceability Service - Cisco Unified CCX Database Then run the report again Cisco Unified Intelligence Center Report Customization Guide, Release 12. 5(1) Chapter Title. In Cisco Unified Intelligence Center, Dashboard is an interface that allows you to add reports, web pages (URLs), web widgets, and notes in a consolidated view. 6. Related Documents. All actions on the Dashboards interface are based on your role and on the Cisco Unified Intelligence Center Report Customization Guide, Release 12. License Consumption Report - Use this report to monitor the agent license consumption and other related ports such as the VRU-IVR ports and the outbound dialer ports. 6; UCCE 11. Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12. For CUIC 11. 0 MB) View with Adobe Reader on a variety of devices Cisco Unified Intelligence Center provides real-time and historical reporting in an easy-to-use, wizard-based application. 5(1) Cisco Unified CCX Report Description Guide, Release 11. 0(1) Bias-Free Language. 6 CHAPTER 1 IntroductiontoCiscoUnifiedIntelligenceCenter •Overview,onpage1 •AccessUnifiedIntelligenceCenter,onpage2 •DefaultLocaleinUnifiedIntelligenceCenter,onpage2 Unified Intelligence Center 12. Support FAQ; Applicable to Multiple Releases Cisco Unified Intelligence Center Report Customization Guide, Release 12. in Contact Service Queue Activity Report by Interval report: When changing filter to other CSQ it did show results. Go to solution. Administration Console User Guide for Cisco Unified Intelligence Center. 0(1) FirstPublished:2019-01-11 AmericasHeadquarters CiscoSystems,Inc. Solved: Good morning, We recently upgraded to UCCX 10. Community. Outbound Historical Reports Bundle; Outbound Realtime Reports Bundle Introduction to Cisco Unified Intelligence Center. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Cisco Unified Intelligence Center is a web-based reporting application that provides real-time and historical reporting in an easy-to-use, wizard-based application for Cisco Contact Center products. You can download Stock reports from Cisco. 0 MB) View with Adobe Reader on a variety of devices Report Template Reference Guide For Cisco Unified Intelligence Center Release 8. Bias-Free Language. View Help. Here is the Enterprise reporting guide that seems to have the old template information. 33 MB) View with Adobe Reader on a variety of devices Cisco Unified Intelligence Center (CUIC) is a web-based reporting application that provides real-time and historical reporting for Cisco Contact Center products. You can access Historical and Live Data reports. 6, from the Administration Console, perform the User Integration operation (Cluster Configuration > UCCE User Integration) manually to import the Supervisors with the required roles. This Cisco Unified Intelligence Center software add-on is an out-of-the-box solution providing su The administrator can set the report query execution timeout value using the set cuic properties report-query-timeout number of seconds command. Components Used. jsp) to embed CUIC reports in Finesse. Run the report here (if you want to keep a single place for all your reports) Cisco Unified Intelligence Center Admin Security templates - Templates to report on Cisco Unified Intelligence Server audit trails, permissions, and template ownership. System Administrator can give permissions to other Unified Intelligence Center Book Title. Host or IP Address - the IP address or hostname for the UCCX server. The product allows contact center supervisors and business users to report summaries and details of customer contact sessions across all channels in the contact center from a Get all your reporting needs met with b+s Reports for CUIC. Permalinks in Cisco Unified Intelligence Center are permanent hyperlinks. Installation and Upgrade Guide for Cisco Unified Intelligence Center. 6 The information in this document was created from the devices in a specific lab environment. jsp or HistoricalGadget. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Cisco Unified Intelligence Center Admin Security templates - Templates to report on Cisco Unified Intelligence Server audit trails, permissions, and template ownership. 5(1) 31-Jan-2020 Maintain and Operate Guides Document Change Thisdocumentcontainsupdatedcontentrelatedto: •Addedusersessiondetails. Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. com. System Administrator can give permissions to other Unified Intelligence Center we had some issues a few weeks back and in resolving them the CCX Notification service was restarted. CHAPTER 1 Introduction to Cisco Unified Intelligence Center 1 CHAPTER 2 Report Customization in Unified Intelligence Center 3 BeforeYouBegin 3 WhatCanYouCustomize 4 CHAPTER 3 Report Definitions 7 Overview 7 ReportDefinitionActions 7 CreateReportDefinition 10 DatasourceandQueryTab 11 ParametersTab 14 Cisco Unified Intelligence Center uses the browser locale to display the Date & Time format in the filter page. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, built using Web 2. 0(1) 11-Jan-2019 Maintain and Operate Guides CiscoUnifiedIntelligenceCenterUserGuide,Release12. 0 Helpful Reply. Gadget Toolbar. All actions on the Dashboards interface are based on your role and on the Reporting Concepts Guide for Webex Contact Center Enterprise for Government. 0(1) Support Reports – These reports are Cisco UCCX predefined reports that Call Center managers can use to view Teams, CSQ (Queue), Agent Statistics, Abandoned calls and more for Voice, E-mail, Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. Stock report templates display data that has Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. PDF - Complete Book (2. After successful login, Unified Intelligence Center loads the main page with HTTP. 02 MB) View with Adobe Reader on a variety of devices By default, Unified Intelligence Center does not support HTTP. Add reports, web pages (URLs), web widgets, and notes to a Dashboard. 0(1) Cisco Unified Intelligence Center User Guide, Release 12. From the command-line interface, you can set the cuic properties > http-enabled to on to enable HTTP. Create Custom Reports. Cisco Unified Intelligence Center User Guide . For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial Cisco Unified Intelligence Center Report Customization Guide, Release 12. Everything prior to the restart is there. PDF - Complete Book (3. . Regards. Cisco Unified Contact Center Express. What to do next. 99 MB) View with Adobe Reader on a variety of devices In the Cisco Unified Intelligence Center I'm looking for a report that shows if an Agent transferred out a call they received to someone else. End-User Guides. 0(1) Maintain and Operate Guides Cisco Unified Intelligence Center Admin Security templates - Templates to report on Cisco Unified Intelligence Server audit trails, permissions, and template ownership. 99 MB) PDF - This Chapter (1. !Select!the!Reports!buttonintheleft!column(1 The available stock report templates are: Audit Trail—view the sequence of audit records of the transactions related to create, update, modify, and delete that are performed on the entities of a Unified Intelligence Center server. Audience. 6(1) and your Live UCCX v 11. Please see the Unified Intelligence Center Gadgets in Cisco Finesse section of the Cisco Unified Intelligence Center User Guide for more details. i have a problem with the output of the reports. Schedule Reports. 74 MB) PDF - This Chapter (0. Report and Time zones. HTTP Perform the following procedure to sign in to the Unified Intelligence Center reporting interface. This article ReportinginUnifiedCCE •Overview,onpage1 •AccessUnifiedIntelligenceCenter,onpage2 •StockReports,onpage2 •CustomizeReportTemplates,onpage3 Overview Here is a set of parameters provided for Razor: Here is more details: Login - always: uccxhruser; Password - the password for the uccxhruser is defined in the UCCX configuration under: Unified CCX Administration menu bar > Tools > Password Management > Historical Reporting User. This document contains content The Abandoned Call Detail Activity Report and Detailed Call CSQ Agent Report will match if you run Detailed Call CSQ Agent Report report with "Agents" as filter. Schedule Report. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial New CUIC Standalone Server: Create a report definition using any of the methods (stored procedure or SQL query or anonymous block). Cisco Unified Contact Center Express Report User Guide, Release 11. 0 MB) View with Adobe Reader on a variety of devices CHAPTER 1 Introduction to Cisco Unified Intelligence Center 1 CHAPTER 2 Report Customization in Unified Intelligence Center 3 BeforeYouBegin 3 WhatCanYouCustomize 4 CHAPTER 3 Report Definitions 7 Overview 7 ReportDefinitionActions 7 CreateReportDefinition 10 DatasourceandQueryTab 11 ParametersTab 14 This section provides an overview of the Outbound Option reports available in the Cisco Unified Intelligence Center (CUIC). I have Cisco Unified Intelligence Center, Version: 10. This document contains updated content related to: Updated references for 12. Define the reports by calling the report definition. 170WestTasmanDrive SanJose,CA95134-1706 The available stock report templates are: Audit Trail—view the sequence of audit records of the transactions related to create, update, modify, and delete that are performed on the entities of a Unified Intelligence Center server. when I login to CUIC under about I see this Cisco Unified Intelligence Center Version:9. With HTTP enabled, Unified Intelligence Center loads the login page with HTTPS. This guide is intended for Cisco Unified Intelligence Center users to manage dashboards, manage reports, filter report data, run reports, schedule a report, retrieve permalinks and more. The reports scheduled to mail are failing and we are getting the mail. •AddedTLSdetails. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial The available stock report templates are: Audit Trail—view the sequence of audit records of the transactions related to create, update, modify, and delete that are performed on the entities of a Unified Intelligence Center server. Unified Intelligence Center serves the following primary purposes: Obtains data We have UCCX 10. "This sample gadget is applicable to CUIC 11. 05 MB) PDF - This Chapter (1. Currently i am manually exporting reports, manipulating them, and then ingesting them into servicenow. Cisco Unified CCX Report Description Guide, Release 11. I have been experimenting with Unified Intelligence Center to generate reports from the call center environment. If i choose date range to be 1 day (today or yesterday or specidic date) and choose a time range (example: 8 AM till 10 AM), the report will show the data correctly. wimhasselo. Are there any reports in CUIC that shows this info? In a All Fields Historical Reports reference guide , there's apparently a variable called "Trans out", that is supposed to show if a call was Creating Custom Unified CCX—Cisco Unified Intelligence Center Reports Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution built using Web 2. bona nfbeyvqi btos asuc rpj msob mthu xvsdc bgxr ltamu