Telus tv box problems. Or maybe we just can't figure out how to use them.

Telus tv box problems You'll then see a list of your recordings, and when you select one, you should see the option to 'Play recording' or 'Delete' if you haven't started watching, or if you've started watching, you should see 'Resume', 'Play from May 22, 2022 · This is a video POV review of the new Telus TV Digital Box, that was first rolled out to existing PikTV customers starting in April of 2022, and now rolled o Jun 16, 2023 · Just switched from Shaw TV and we're a bit disappointed with the Telus remote control, guide page, and recording/playback features. 3 TV-217 replacement boxes, identical result. Aug 3, 2023 · I concur with your opinion of the new TV boxes. I want to move that TV to ano Jan 18, 2022 · This is my second box. They just bought them and rolled them out to new customers telling them it was the latest and greate Apr 11, 2023 · I’ve been having an issue as of late, maybe 6 months or so. Nov 12, 2024 · Telus box is still not functioning properly. To restore service try the following 1. Can you try these steps to potentially resolve the problem: Restart Your Telus TV+ Box: Unplug your Telus TV+ box from the power source, wait for about 30 seconds, and then plug it back in. I understand that improving picture quality is a "huge undertaking", however it seems that this is issue is poor product design and product decisions by your vendor and his firmware team. I have gigabit internet speed and a wired ethernet connection to my hub router. On a hunch I swapped out #3 with #2 box using #3 power supply and voila, #2 also worked. TV apps worked as well. I have confirmed internet by WIFI and ethernet but the box displays lost internet then internet connected an it all starts working again. I have a strong feeling the next box will also require an Activation Code. One is wired Telus router -> Trendnet TEG-S80g switch -> TV box (DVR). Another box is directly connected to the router using ethernet. Everything has worked fine for a very long. Any idea what has gone wrong? Thanks. Telus' mobile phone network supports CMS, HSPA and LTE. The first 3 boxes sent to me would not give me the options on the Guide to narrow the listings to favourite channels. Download Telus App to TV from Play store and can watch in reduced bandwidth as well as other apps. " We've rebooted both the rotor and wireless box. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Google assistant button makes the screen go black and brings up the guide momentarily, but it is unusable and then it goes back to the current channel again. I've plugged the PVR direct into the wall and all the same problems still keep happening randomly to all TV boxes. Hard reset (unpluging the unit) required. #4 stopped working a week ago and after spending over an hour with a technician, she sent another box. So it seems I need a solution for one of these: Having the Remove Control TV/Audio while Playbase is directly wired into the TV; Getting Optical Audio to my consoles if my TV Input is switched. Mar 10, 2023 · Hi Strange problem. We have 3 boxes. Another wrinkle when boxes are powered off or go to sleep when reactivated My Favorites revert back to All Subscribed even though 💟 's remain on all the selected Favorites. Depending on your link speed it can take some time to complete. Looking for ideas on what the settings in my LG TV should be to fix the issue of the Telus digital TV box image not working. Nov 19, 2020 · I have three boxes. I’m working during the day but home in the evening if you can troubleshoot more. Often, when I wake up the TV box from a period of dormancy, the Guide shows "No information" for most channels at the current time. Finally technician visit confirms result, notes HDMI Jul 22, 2023 · Telus even sent me the new TV Digital Box and I suspect it has the same problem but it manifests itself in a different way. Solid white LED on the device, flashing white on remote. I have had Telus TV for years and this problem is probably a year old but I dreaded calling Telus and having to invest so much time and effort into the problem and I was right. Freezes 3 times a day. I would consider switching back to Telus if the Optik box issues were remedied. But this isn't usable because then I can't watch the 4k sports channels in 4k :-( Aug 7, 2021 · hi, The tv stopped showing suddenly (repeatedly) and saying that "Television signal has been lost". Solutions to issues that may cause your Optik TV digital set top box to stop working. Well, streaming works through the box, but everything else is wonderful. I keep receiving a message on my PVR stating that the "Recording not available. 400 latest update what has changed? in Optik TV a month ago; Guide has wrong schedule in Optik TV November The box is not connected wirelessly , it is wired. My Roku TV no longer sees the TV box and says "No Signal". Tech support replaced one of the boxes and it still occurs. It's a big job keeping up with Sep 14, 2023 · TV portion of Telus app doesn't work in TV a week ago; Optik Remote Not Controlling Volume on 2024 Samsung S95D OLED TV in TV 3 weeks ago; TV+ box won't start up in TV 4 weeks ago "Television signal has been lost" in TV a month ago; Unable to activate Disney+ in TV a month ago I logged into my account online and looked for support answers for why my tuner does not reboot after power is off. I've looked everywhere for some kind of solution to these problems, the Telus PVR support page is referring to the old box from what I can gather from the options. But PVR still didn't play programs and I wasn't able to record anything (programming unavailable - try again later). Since AI did not understand, I asked for a person. The problem started since last week. check other channels 2. One of the boxes that is on wifi overheats frequently - usually with either 4K content or when using Netflix on channel 422. I just had my wireless optik box replaced and the same issue has continued. Nov 6, 2021 · Hi, folks. Jul 8, 2023 · Why is my Telus TV programming different from my Optik TV? in Optik TV a week ago; Disabling Apps on Telus Optik in Optik TV a week ago; Telus TV+ App on Apple TV - UX design problems in Optik TV a month ago; 1. 5 Gbps internet plan and TV package. Sep 14, 2023 · After many hrs (too many) with tech support folks and modem reboots, tv box reboots and factory resets My Favorites still revert to scrolling All Subscribed channels. To all those saying Telus sucks (and worse!) when dealing with any computer equipment, s*** sometimes happens! Nov 12, 2024 · Telus box is still not functioning properly. May 21, 2021 · Tried to watch hockey outside, so set up my Optik box outside and connected by wifi. Thank you for your post, I wish others that have this problem also post having more than one Telus tuner. No one available, would I like a call back, yes, OK someone will call asap wi Dec 22, 2024 · I reported the power supply problem about a month ago after receiving my third box. Yes restart your Optik digital box No contact Dec 22, 2024 · I reported the power supply problem about a month ago after receiving my third box. Most issues you'll encounter with your TELUS digital set top box (STB) can be solved using one of the solutions below. 24. It froze again right after he left so I swapped the boxes and now I’m just having the same problem on a different tv. Non 4K ones were fine for years. A new world of entertainment With live TV, streaming services, over 180 free games in the new GameZone and 1000s of Google Play store apps 2 , Optik TV has entertainment covered. I see that now Telus offers 3G and 5G internet packages. Tested 3 different HDMI cables. Wait for about 30 seconds, then power them back on. NADA So I clicked on the AI bot and asked the question. There was no explanation from Telus for this. To date Telus support is still investigating. So much wasted time and no improvement. The volume on all the streaming apps is full on so we know it is a connection or compatibility issue. Contacted Telus Support, who fixed "multiple errors" with the first box. It's fine starting at the top of the next hour, but the current time doesn't have a The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Having the Android box continuously on HDR (which is optimized for 4K) when 99% The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Screen freezes f Nov 11, 2024 · Telus box is still not functioning properly. This morning everything is fine. So looks we can either have cable tv in our house or streaming but not both. Mar 14, 2023 · I have the new Google-based Telus TV+ box, and am having some issues with the Guide. Dec 22, 2024 · I reported the power supply problem about a month ago after receiving my third box. The TV and the AppleTV have been changed during the 6 month period, and the behaviour has continued. Eventually after an hour or so the boxes came back and my channels worked again. Make sure this digital box and the PVR are connected to the network. Can't connect to your TELUS home internet: All my devices cannot connect Nov 26, 2021 · We have a RCA Roku TV and have connected the Telus digital box to it (HDMI) with no problems but we cannot get the volume to increase beyond a bare minimum. One thing that helped me, so wanted to share, was that I found out my TV has individual HDMI mode settings per input. I have 300mb speed and had a full connection, not far from the router, but the playback kept freezing and the playing and then freezing. 3. They both show "no signal" on 2 separate Samsung TVs (one is The Frame 2020, the other is a cheap smarttv), while they I am a new customer to Telus services. Jun 30, 2023 · Our experience has been beyond awful. Or maybe we just can't figure out how to use them (1) On the guide page, I can use the 'channel button' to scroll up and down the page in jumps, rather than one Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. I logged into MyTelus and tried to do the online health check with my services and it came back with "issues with your connection to Telus - line quality / service issues". If the TV is still on the correct input and there is still no signal, contact tech support directly. I connected the Amazon Fire TV to the optik tv box and even with volume at 100 it's barely audible. If that basement box is moved upstairs and it works there, then the cause of the Since you've already tried unplugging and resetting your Telus box, WiFi, and router, but the problem persists, there might be a few things to check: Remote Compatibility: Ensure that your remote is paired correctly with your Optik TV box. I followed the forum closely in 2023 but have not done so The TelusTV tuner (2 boxes now) fail to start after a brief power outage. Verify signal strength: Ensure that your Telus TV box is receiving a strong signal from the modem. The box is in a wide open space with lots of circulation. So for the Telus Digital TV to turn off the limited colour range HDR display I've set that input to HDMI 1. Sep 10, 2021 · Ok so power went out when it came back on basement box would just flash nothing else so I tried the box from upstairs it didn’t work either just flashed but they worked when I tried them in the bedroom tried resetting modem nothing tried new Ethernet cables nothing took all cables off put them all b Dec 22, 2024 · I reported the power supply problem about a month ago after receiving my third box. Nov 27, 2023 · This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. Both boxes suddenly stopped working since last week. This has nothing to do with hardware upgrades as they use completely separate systems. Some channels work, most don't. Jul 4, 2023 · This is going to be specific to the box. My TV box started this a month or two ago, watch it rarely so I didn't notice. I have three boxes. My setup is as follows: -optik box/AppleTV in their respective inputs into a Denon AVR-X2400h receiver and out to a Sony X90K TV. This simple step can often resolve minor glitches. If I switch it with one of my other TVs the problem always occurs on the Samsung 95Bs. I can tell them that there is certainly an issue, my guess is with the Telus TV box. Anyone else have this problem? The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. The tech advice was to keep rebooting when it happens. Telus box is still not functioning properly. Oct 15, 2019 · Just now, I was watching You Tube on the channel that advertises watching 4K videos on You Tube and my first two selections stopped playing for only a few minutes (for 40+ minutes material). 1 day ago · Thinking TV may have faulty mainboard, buy another Hisense TV, (Google TV version) after viewing it work on the Telus box. And the prime tv and YouTube apps logged us out so we had to start over. I am convinced tech support cannot help until a new tuner is built. Oct 30, 2023 · Telus TV is stuck on the last channel I was watching with a transparent black rectangle through the middle third of the screen. I've tried the reset button on back, tried disconnecting power+HDMI for a while, tried 4x unplugs, sometimes that'll show Telus logo for a second. Box #5, (which had a little sticker on the back which I believe means “refurbished”) was Nov 28, 2024 · Ability to record daily CTV news program as a series recording (Telus TV+) in Optik TV 2 weeks ago; Optik TV box vs new Telus TV Box and Recordings in Optik TV a month ago; TELUS TV+ app records to cloud but I have a PVR in Optik TV a month ago; pvr issues in Optik TV October; TELUS TV+ recording issues in Optik TV October 18 months of working OK, wireless from Boost, suddenly black screen, solid white light, no remote pairing. Tried swapping TV to a smaller 40" HD TV The problem now is no other inputs for game consoles have audio, and the TV Box is just playing audio despite the TV having it's input changed. The TV is a 55" 1080p HD (not 4K). You'll then see a list of your recordings, and when you select one, you should see the option to 'Play recording' or 'Delete' if you haven't started watching, or if you've started watching, you should see 'Resume', 'Play from Sep 15, 2018 · I just went through the same painful process trying to come to a resolution with a Telus on-line chat tech. Next day after work I'm dealing with the same problem all over again on every TV box. Telus Optik TV Constantly freezing I recently had fibre put in this spring and rarely had any issues with watching Optik TV, usually a reset would do the trick. Results all exactly the same. Telus Tech said there are common issues with LG TVs not being compatible with other devices (however the Xbox works great) and that settings need to be change so the TV box will be compatible - he didn't change or tell me Thanks, Kate, for the update. The Telus Android TV will then not output HDR as HDMI 1. All they can do is replace them with new or refurbished. May 2, 2022 · Whenever we do fast forward with our Telus Optik TV it freezes and the 4K box shut off for about 10-15mins then turn on again. Powering up Optik before TV or TV before Optik or powering up AV after both TV and Optik are on can have different results. The cable is firmly plugged and it's not related to the internet connection. Then the ARRIS BOX started rebooting. The TV box was acting up with similar issue mentioned above. May 16, 2022 · If your box has a white light underneath, you'll want to check that your HDMI cable (the one supplied with the box) is connected to both your TV and your box and seated properly, and the correct input on your TV is selected. pages. You still have the on demand content, etc, can still access all the other apps such as global, CBC, CTV, Crave (if you subscribe) since it's a google device. You'll then see a list of your recordings, and when you select one, you should see the option to 'Play recording' or 'Delete' if you haven't started watching, or if you've started watching, you should see 'Resume', 'Play from Dec 28, 2024 · The many, many issues with the Optik set-top boxes forced me to switch to Shaw, who gave me a great deal on a 1. Try connecting directly from Optik to the TV as a test to see if the audio problem persists. If they haven't been restarted in a long time they get applied when the box is restarted. I am wondering if the majority of the TV box issues have been resolved (I haven't kept abreast of the issue since 2023) or whether I should just stick with Jul 21, 2020 · Some AV receivers are finicky about HDMI handshakes and may require a certain order for powering up. Sometimes, a reset or re-pairing of the remote can resolve navigation issues. When I turn on the TV and box, there's no video signal coming through the HDMI cable even though the box is on and the TV is on the correct input. Telus TV relies on satellite or internet television (IPTV). unplug the boxes and router, wait a minute plug in the wifi router count 15 seconds, then plug in the PVR count 15 seconds, then plug in the wireless boxes. I am a new subscriber and so far have had nothing but annoying problems with them. Dec 28, 2021 · We had Telus TV/Internet installed for a couple of weeks. It would restore services in a few minutes. Called Telus was on hold for 1 hour, finally spoke with someone, they pu. But after trying different resolutions I noticed it's actually true Sometimes the 720p stream looks better than the 4k stream!! It seems that the Telus 720p signal, upscaled by my LG OLED, is a better config for most channels than having the tv box set to 4k. Many hours spent with 3 successive, polite, methodical CSRs repeating same routine, no result. It's not a perfect solution, but if you don't need access to the recording function, the app works pretty well on the Google TV devices. Today, Telus called me and offered me a deal to switch back. 10. What’s h May 4, 2022 · Optik TV box shows no signal on samsung tv in TV Monday; Picture Quality Update Telus TV21 in TV a week ago; 4k PVR and Activation Code Problem in TV 4 weeks ago; Please Replace Your Business Analyst for the Digital TV Platform in TV 4 weeks ago; Telus TV+ App on Apple TV - UX design problems in TV a month ago Sep 17, 2021 · I noticed the sequence to turning on the boxes makes a difference. check internet connection 4. Their claim was that the problem was insufficient bandwidth in my home. Screen freezes f Thanks, Kate, for the update. My PVR is now connected to the modem while the wireless box is plugged in to the main TV. Android is ok. The setup is a standalone, wired PVR with two wireless TV terminals connecting to the T3200M modem/router. The wireless boxes may need a reboot by holding down the power switch. Cables are fine. This new box is RIDDLED with issues from day 1, it clearly hasn't been tested properly. More likely to occur when changing channels. But for the last week the picture will become all pixelated and the sound will continue but the picture is frozen until you turn the channel and go back to what you were watching. v. Telus technician came already and did a diagnostic test and He said everything was fine but We are still experiencing the same problem. First is to make sure the input on your TV hasn't changed. I have tried calling into Telus and am tired of being given the run around and them trying to charge for a tech to come out and see if there is an issue. Internet & TV are working. Sep 10, 2021 · It's possible updates are being applied to the boxes. Hot Topic. The issue went away for a few days, and then returned. Optik TV Box issue in Optik TV yesterday; Nature & Civilization Channel Displays on Website in Optik TV yesterday; Optik TV Alberta YES TV in Optik TV Thursday; Activate Apple TV in Optik TV Sunday; Recordings disappeared when channels were dropped in Optik TV a week ago Oct 11, 2024 · Telus box is still not functioning properly. For the TELUS TV Digital Box, you can press and hold the rec button on the remote to bring up the recordings manager. I don't understand why but suspect Telus made changes to the optic tv box and or modem/router. I don't have an internet issue as my wifi fine. Sep 10, 2021 · If the power went out and you don't have your set top boxes on good power bars / surge supressors, it's entirely possible that when the power came back on that there was enough of a power surge to possibly fry the box. After re Apr 11, 2023 · -optik box/AppleTV in their respective inputs into a Denon AVR-X2400h receiver and out to a Sony X90K TV. Apr 8, 2021 · Optik TV box shows no signal on samsung tv in Optik TV Monday; TV+ box won't start up in Optik TV 3 weeks ago; 4k PVR and Activation Code Problem in Optik TV 4 weeks ago; New Optik TV Box is a dud - how to replace in Optik TV November; Partial control with Telus remote on LG TV in Optik TV November Troubleshooting audio problems on OPTIK TV. I checked the volume controls but it seems its only messed up when watching Op With the all-new TELUS TV Digital Box, a completely redesigned TV interface and a Bluetooth remote powered by Google Assistant 1, Optik TV delivers more than ever before. 4 compatibility. Reboot your Digital Box. I have now been sent my 5th android box since I moved from Shaw to Telus less than a year and a half ago. Having the Android box continuously on HDR (which is optimized for 4K) when 99% of the TELUS TV programming deliverables are regular HD and thus badly Optik TV box shows no signal on samsung tv It was working fine until Dec 31st 2024 (as we watched NYE programmes on that). Restart your devices: Power off your TV box, modem, and television. Here’s what I’ve done so far: 1. This guidance also applies to your personal video recorder (PVR) set top box. I plugged in #3 using #2 power cord and it would not fire up. I am having the same issue with the TV box. In addition the internals cannot see internet which is causing your problem. It was resolved on detecting a faulty connector installed just a month ago. None of the functions work on the remote. Nov 3, 2023 · Channels 920 and 921 ( SportsNet and SportsNet1 ) are both 4K quality and neither will play without instant freezing every 4-5 seconds or so. I swapped out the box with another one we had in our house the problem was resolved. 2. Sep 9, 2023 · TV Buffering and the Freezes on Restart Show or Resume in Optik TV Sunday; Recordings disappeared when channels were dropped in Optik TV Saturday; Google streamer (Restart and playback issues) in Optik TV a week ago; PVR in Optik TV 3 weeks ago; Please Replace Your Business Analyst for the Digital TV Platform in Optik TV 3 weeks ago Nov 27, 2024 · The same Telus TV box often starts up in a pixelated purple/green screen with the Telus TV logo. Telus tells me they no longer use Activation Codes, so they are sending another box. 4. But when I switch to youtube or roku apps to watch programming the volume is fine and very loud. Does anyone know a workaround to this? We switch to TELUS Fiber TV and everything was working great for 6 months. 4 is more a 'fall back' mode. The box may have malfunctioned and may need replacement. I have no other issues with any of the channels in my sub. Box resolution has been set to 1080p as I thought the 4K setting was causing this. Oct 22, 2023 · I feel duped. There is some sort of incompatibility with those TVs but it is causing a problem from within the Telus box. No response to controller input. This morning closed captions were turned on though we didn't do it. Yes I have tried a direct to tv on a Samsung, lg, and sharp…they all see the Telus logo, then spinning colors then right to android tv screen logo where it stays stuck…I’ll be returning the box for a replacement…in the meantime I use the Telus tv+ app which works decently enough…thanks for your inputs… Feb 26, 2021 · I fixed it. The two terminals work for watching TV, but no programs can be recorded. Telus can't figure out our WiFi so I thought this new TV box would be our answer for streaming without buffering every 30 seconds. It freezes randomly, happening after watching 3 minutes to half an hour. Now iPhones keep disconnecting from local WiFi. I can hear audio but nothing will remove the green screen unless I unplug the TV box. Last night was something new, I couldn’t pause or rewind live tv either. Territorial Acknowledgement The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Dec 13, 2023 · Having had the same issue, and calling Telus, a very friendly technical rep told me it was a system wide problem that was being worked on. So I replaced power cable with #3 cable and #3 box fired right up. I had a technician here who again changed the box and modem and said it should be fine but it it’s not then to swap the pvr box and secondary box because it must be my tv. Both exhibit the same issues. Check Current Status My PVR is now connected to the modem while the wireless box is plugged in to the main TV. With the all-new TELUS TV Digital Box, a completely redesigned TV interface and a Bluetooth remote powered by Google Assistant 1, Optik TV delivers more than ever before. I used to be with Telus but had to cancel my services due to the many TV box issues that have been canvassed in this forum. Have only had it "wake" 2 times randomly. I also have just been given a new PVR box prior to fix the wireless box issue, and a new wireless box again and the issue persists. I keep say there is a hardware problem, the Telus tuner is the failure point. I had a tech visit due lost of internet connection for a whole day. This problem is certainly new since Telus Fibre was installed but who knows if that is even related. The installer set the TV boxes up as wireless, but I've switched them to ethernet for reliability (and the wireless signal is definitely not strong enough for 4K content in one room). Everything is good except the performance of the wireless digital TV box (secondary to the main wired box). All other Telus fiber internet functions not affected, just no Optic TV for a month. picture will freeze and then Optik TV page is shown saying Television signal has been lost. Recently switched from Shaw to Telus with Optik TV. We contact TELUS support and after replacing the HDMI cable and trying the box on another TV TELUS determined that it is an issue with the TV and will no longer provide assistance. My box is a Te Sep 14, 2023 · TV portion of Telus app doesn't work in Optik TV yesterday; Optik Remote Not Controlling Volume on 2024 Samsung S95D OLED TV in Optik TV 2 weeks ago; TV+ box won't start up in Optik TV 3 weeks ago "Television signal has been lost" in Optik TV 4 weeks ago; Unable to activate Disney+ in Optik TV a month ago Oct 27, 2020 · Intermittently the t. At this point we're thinking of moving to Shaw if they can't fix it ASAP. Check Your Connections: Ensure all cables connecting your Telus TV+ box to your TV and any sound systems are secure and in good condition. I didn’t check the other boxes. If I unplug and replug the HDMI cable, the video starts working properly. check your Telus supplied equipment 3. Telus internet service uses DSL technology. Got the first box replaced, which now is replaced with the VIP5602W box. ekxxffa bmea wpaj uvcecf kanuo ideao kxwzb skdqyz mikdq ytjnw